About the Role

We’re looking for a Client Services Manager to oversee maintenance and projects for high-end residential properties. As the main point of contact for assigned clients, you’ll manage field teams, coordinate subcontractors, and ensure exceptional service and client satisfaction. This is a hands-on role that combines client relationship management, field oversight, and internal coordination. About 35% of your time will be spent visiting client homes across Greater Boston. The ideal candidate is organized, detail-oriented, and solutions-driven, with strong communication skills and the ability to thrive in a fast-paced, team-focused environment.

Responsibilities

• Serve as the primary point of contact for homeowners, maintaining strong, trusted relationships through clear communication and proactive service

• Coordinate and manage all home maintenance needs, including scheduled, seasonal, and on-demand services, as well as small projects and punch list items

• Schedule and supervise internal field teams and external trades, ensuring high-quality, timely work and a safe working environment

• Use Salesforce CRM to manage work orders, schedule jobs, track progress, communicate with clients, and ensure proper documentation and reporting

• Identify and propose additional services or improvements to enhance client satisfaction and property care

• Manage project logistics, including budget preparation, materials/labor planning, job tracking, and billing coordination

• Support the field team both remotely and in person—resolving job-site issues, answering questions, and ensuring everyone has what they need to succeed

• Conduct site visits, home checks, and walk-throughs to assess client needs and identify value-add opportunities

• Train and onboard new team members (field techs and client managers) as needed

• Maintain consistent, professional communication with clients and colleagues to ensure expectations are met and follow-up is completed

Location & Commitments

• This position is primarily based at 2 Willow Street, #202, Southborough, MA 01745 and occasional travel to client homes with opportunities for flexible working arrangements where applicable.

• Full-time role (40 hours per week).

Requirements

• Bachelor’s degree preferred; relevant coursework a plus

• 5+ years in CRM (Sales Force preferred), construction, project management, home care, client relations, or team coordination

• Proficient in Microsoft Office

• Strong communication, problem-solving, and interpersonal skills

• Creative, customer-focused, and professional

Contact Us to Apply
If you’re looking to take the next step in your career and want to join a team that values growth, collaboration, and excellence in client service, we’d love to hear from you. Fill out the form and submit your resume for consideration.

About the Role

We’re seeking an Associate Client Manager to support our client management team. In this role, you’ll assist senior managers with client inquiries, project coordination, and service delivery. This is a great opportunity to develop foundational client management skills, including gathering feedback, managing expectations, and ensuring exceptional service.

Responsibilities

• Support Client Managers with day-to-day client relationship management and project coordination.

• Monitor and help Client Managers advance open work in CRM 

• Maintain client documentation, including reports, project timelines, and service updates.

• Organize and prepare materials for client meetings.

• Assist with executing client requests, including scheduling and logistics.

• Collect client feedback and report issues or opportunities to senior managers.

Location & Commitments

• This position is based at 2 Willow Street, #202, Southborough, MA 01745

• Full-time role, with standard business hours and potential for occasional travel depending on client needs.

Candidate Requirements

• 5 years of experience in customer service or account management.

• Strong written and verbal communication skills.

• Exceptional Organization and attention to detail is required.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proactive attitude and eagerness to learn and grow.

• Basic knowledge of CRM tools (Salesforce or similar is a plus).

• Bachelor’s degree in Business, Marketing, or a related field.

Contact Us to Apply

If you’re looking to take the next step in your career and want to join a team that values growth, collaboration, and excellence in client service, we’d love to hear from you. Fill out the form and submit your resume for consideration.

About the Role

We are seeking a Lead Carpenter to oversee carpentry work on construction projects from start to finish. This senior-level position requires advanced carpentry skills and leadership abilities to ensure all carpentry work is completed to the highest standards. The Lead Carpenter will coordinate carpentry tasks, supervise our team of trades, and ensure quality craftsmanship on residential projects. 

Responsibilities

• Take full ownership of carpentry work on assigned projects, ensuring all tasks are completed to the highest quality standards.

• Lead and manage a team of carpenters, assistants, and subcontractors, ensuring efficiency, safety, and on-time completion.

• Mentor and train junior carpenters, fostering skill development in advanced carpentry techniques.

• Perform on-site inspections and quality checks to ensure work meets company standards and client expectations.

• Troubleshoot and address complex carpentry challenges as they arise on-site.

• Ensure strict adherence to safety protocols and OSHA regulations on job sites.

Location & Commitments

• This position is primarily based on project sites across the Massachusetts region, with occasional assignments in New Hampshire and Rhode Island.

• Full-time role, with standard business hours and potential for overtime depending on project needs.

Candidate Requirements

• 10+ years of carpentry experience, with a diverse portfolio of residential projects.

• Expertise in all aspects of carpentry, including custom woodwork, fine finishes, and structural work.

• Extensive knowledge of building codes, construction methods, and safety standards.

• Skilled in reading and interpreting blueprints, technical drawings, and project specifications.

• Ability to solve complex carpentry problems and adapt to evolving needs on-site.

• Formal carpentry certifications or advanced training is highly preferred.

• Ability to communicate effectively with internal team and all project stakeholders.

Contact Us to Apply

If you're an experienced carpenter with strong leadership and technical skills, we’d love to hear from you. Fill our the form below and submit your resume for consideration.

About The Role

We are seeking a highly skilled Senior Field Technician to join our team. This experienced professional will be responsible for handling complex and high-priority field tasks, including troubleshooting intricate system issues, performing advanced installations, and ensuring optimal system performance across a variety of environments. As a Senior Field Technician, you will be relied upon to provide effective solutions to technical challenges while ensuring top-tier service quality.

Responsibilities

• Perform advanced technical tasks, including installation, maintenance, and troubleshooting of complex systems or equipment.

• Resolve high-priority and complex technical issues independently, using advanced diagnostic tools and techniques.

• Conduct thorough system inspections and preventative maintenance to ensure systems operate at peak performance and reliability.

• Provide expert technical support to clients, clearly explaining issues, solutions, and maintenance procedures.

• Maintain accurate and detailed records of all field activities, including repairs, installations, and inspections.

• Monitor system performance and recommend improvements, upgrades, or adjustments as needed.

Location & Commitments

• This position is primarily based on client properties across the Massachusetts region, with occasional assignments in New Hampshire and Rhode Island.

• Full-time role, with standard business hours and potential for overtime depending on client needs. 

Candidate Requirements

• 10+ years of experience in field service roles, with a proven track record in troubleshooting and repairing complex systems.

• Expertise in diagnosing and resolving issues with systems such as electrical, HVAC, mechanical, or IT equipment.

• Proficient in using diagnostic tools, schematics, and manuals to assess and repair systems.

• Strong attention to detail, with the ability to work independently and efficiently.

• Excellent problem-solving skills, with the ability to think critically and resolve issues under pressure.

• Technical certifications and specialized training in relevant systems or equipment (e.g., HVAC, electrical, IT, mechanical) are preferred.

Contact Us to Apply

If you’re an experienced technician with advanced technical expertise and a passion for solving complex challenges, we’d love to hear from you. Fill out the form below and submit your resume for consideration.